Recent changes to HR technology have made new technology more practical for smaller employers than in the past, and these employers are now able to obtain much better HR services. But like larger employers, small and midsize employers face challenges when deciding what to do about HR technology. To support clients as they reach their important HR decisions, HR Tech Insights offers these services:
 

Assessment and Business Case
 

• Assess current problems, gaps, concerns and needs, and counsel and provide direction about them -- stand-alone service or as part of broader services
   

• Support the business case for seeking new approaches to HR administration
   

• Support the decisionmaking about the new approaches, including requirements gathering through meetings/interviews with stakeholders and questionnaires 
   

• Support presentations to senior leadership about the business case and strategic plan, and addressing concerns
   

Decisionmaking
 

• Help pick the right solution that addresses needs based on size, cost-saving goals, expected growth, and company culture
   

• Evaluate vendors' systems, customer service, and metrics, including through an RFP/RFI
   

• Attend or conduct (if requested) meetings/demos with prospective vendors
   

• Facilitate due diligence, such as internal client discussions and communications with vendors
   

• Review contracts, SOWs and SLAs, and work with clients' lawyers on negotiations
   

• Help manage the selected vendors, such as by reviewing often-complicated invoices
   

Implementation and Ongoing Support
 

• Help oversee the implementation, such as documenting processes, supporting the transition to new technology, reviewing policies, and supporting the integration between existing and new systems when necessary
   

• Support change management and adoption of new technology
   

• Help oversee ongoing vendor delivery and HR operations, such as reviewing communications to employees
   

• Support analytics/reporting, and mandatory government reports
   

• Provide post-implementation guidance and monitoring of vendor services

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